return policy

At LUäR, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

RETURN ELIGIBILITY

• Products must be returned within 30 days of the purchase date.
• All returned items must be unopened and in their original condition.
• Only items purchased directly on the website may be returned directly to LUäR Supplements. If you purchased a product from a retail outlet or other distributor, you will need to refer to their return procedures.

RETURN Process

1. Contact LUäR to notify a sales associate about returning your product. They will need your order number to proceed with a return. Your refund cannot be processed without an order number.
2. Return products must be sent to 10700 SW Beaverton-Hillsdale HWY, Suite 416, Beaverton, OR 97005. Customers are responsible for the shipping costs associated with returning the product. Please use a trackable shipping method such as FedEx or UPS to ensure safe delivery.
3. Once we receive and inspect the returned product, we will issue a full refund of the product cost, applicable tax, and the original shipping charges from your initial order. Refunds will be processed to the original payment method used at checkout.

Additional information

• We cannot accept returns of opened or used products.
• We cannot accept returns of purchases from retail outlets or third party distributors.
• Refunds may take 5-10 business days to appear on your statement, depending on your financial institution.